At Osprey Shop, we understand that getting your gear should be as effortless as your adventures. That’s why we’ve designed a delivery system that matches our products – reliable, efficient, and tailored to your needs. Whether you’re prepping for an upcoming business trip or gearing up for a mountain trek, our shipping options ensure your perfect travel companion arrives right when you need it.
Global Reach: We ship worldwide (excluding some remote areas and parts of Asia) because great travel gear shouldn’t have borders. Wherever your journey takes you, we’ll get your gear there.
Your Shipping Options
Standard Shipping – $12.95
- Carriers: DHL or FedEx
- Processing Time: 1-2 business days
- Delivery Time: 10-15 business days after dispatch
- Best for: Travelers who want their gear quickly and reliably
- Tracking: Full tracking included
Free Shipping – Orders Over $50
- Carrier: EMS
- Processing Time: 1-2 business days
- Delivery Time: 15-25 business days after dispatch
- Best for: Budget-conscious travelers who can wait a little longer
- Tracking: Basic tracking included
What to Expect After You Order
Our Phoenix-based team springs into action the moment your order comes in:
- Order Processing (1-2 days): Our travel gear experts carefully prepare your package with the same attention to detail we’d want for our own adventures.
- Shipping Notification: You’ll receive an email with tracking information the moment your gear leaves our warehouse.
- Customs Clearance: For international orders, we include all necessary documentation to smooth the process.
- Delivery: Your carrier will provide updates as your package makes its way to you.
Pro Tip: Order at least 3 weeks before your trip if choosing free shipping, or 2 weeks for standard shipping to ensure your gear arrives with time to spare.
Our Hassle-Free Return Policy
We stand behind every backpack, suitcase, and travel accessory we sell. If for any reason your gear doesn’t meet your expectations:
- Return Window: 15 days from delivery date
- Condition: Items must be unused and in original packaging
- Process: Contact our customer service at [email protected] to initiate your return
Because we believe in our products, we’ll work with you to make it right – whether that means an exchange, replacement, or refund.
Why Travelers Trust Our Delivery
Just like our backpacks are built for the long haul, our shipping system is designed for reliability:
- Global Network: Partnering with world-class carriers means your gear is in good hands
- Transparent Tracking: Know exactly where your package is at all times
- Phoenix-Based: Our central US location means efficient distribution worldwide
- Travel-Tested: We ship the same way we travel – prepared for anything
At Osprey Shop, we don’t just sell travel gear – we enable adventures. From the moment you click “order” to the second your perfect backpack arrives, we’re with you every step of the journey.
Ready to gear up? Explore our collections today and experience shipping as smart as your travel style.