Privacy Policy

At Osprey Shop (“we,” “us,” or “our”), we value your trust as much as we value the quality craftsmanship in our premium travel gear from brands like Deuter, American Tourister, and Briggs & Riley. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website osspreyshop.com.

1. Information We Collect

Like the carefully selected compartments in our Camel Mountain backpacks, we only collect information necessary to serve you better:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our PCI-DSS compliant systems), and phone number.
• Browsing Information: We gather data about your interactions with our site, including pages viewed, products browsed, and referring URLs – similar to how we track the journey of our Bon Voyage collection from design to delivery.
• Device Information: We collect technical data such as IP address, browser type, operating system, and device characteristics to optimize your shopping experience across devices.

2. How We Use Your Information

Just as our Design Go collection combines functionality with style, we use your information to:

• Process and fulfill your orders for premium travel gear
• Provide customer support with the same reliability as our Carhartt products
• Improve our website and product offerings
• Send transactional emails and (with your consent) marketing communications
• Prevent fraud and enhance security, mirroring the protection of our Chrome-branded security features
• Comply with legal obligations

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our Douchebags urban packs:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, PayPal, JCB), shipping carriers, and IT service providers under strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As a global retailer shipping worldwide (excluding some Asian and remote areas), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same rugged reliability as our Deuter hiking gear:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits and vulnerability testing
• Limited employee access to personal data
• No storage of full payment details on our servers

6. Your Rights

You have control over your data, just as you have control over your adventures:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure of your data under certain conditions
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data
• Portability: Request transfer of your data to another service

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies – small data files that help us:

• Remember your preferences and shopping cart
• Analyze site traffic and improve performance
• Deliver targeted advertisements (with your consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

8. Children’s Privacy

Our products and services are designed for travelers aged 16+. We do not knowingly collect information from children under 16 without parental consent.

9. Policy Updates

We may update this policy periodically, just as we update our product collections. Significant changes will be notified via email or site notice.