At Osprey Shop, we deliver premium travel gear with the same precision we put into crafting our Deuter backpacks and American Tourister luggage. Whether you’re shipping out on an urban adventure or global expedition, our policies are designed for maximum convenience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery in 10-15 business days after shipment
  • Ideal for time-sensitive orders
  • Full tracking included

Free Shipping: Available for orders over $50 via EMS

  • Delivery in 15-25 business days after shipment
  • Best for non-urgent deliveries
  • Basic tracking included

Note: Delivery times may vary slightly during peak seasons. We currently ship worldwide except to certain Asian countries and remote regions.

Payment Options

We accept all major payment methods to suit your travel needs:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Our Return Promise

We stand behind our products with the same durability as our Carhartt gear. If your purchase doesn’t meet your adventure-ready expectations, we’ll make it right.

Return Policy

  • 15-day window: Returns/exchanges must be initiated within 15 days of delivery
  • Condition: Items must be new, unused, with original packaging and tags attached
  • Non-returnable items:
    • Personalized/monogrammed items from our Design Go collection
    • Products with removed tags or altered packaging
    • Items showing signs of wear or use

How to Return

Our return process is as streamlined as our Bon Voyage luggage collection:

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of delivery with:

  • Your order number
  • Return request details

Use our template below for faster processing.

Step 2: Package Your Items

Repackage item(s) securely in original packaging with all tags attached. For protection worthy of our Camel Mountain series, use a sturdy box.

Step 3: Ship Your Return

Send your package to:

Osprey Shop Returns
1508 Burnside Court
Phoenix, US 85003

Note: Return shipping costs are your responsibility unless the return is due to our error.

Step 4: Receive Your Refund/Exchange

We process returns within 3-5 business days of receipt.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Osprey Shop Team,

I would like to request a [return/exchange] for my recent purchase (Order #____).

Item(s) for return/exchange:

  • Product Name: _____
  • SKU/Item #: _____
  • Reason: _____

I have reviewed the return policy and confirm the item(s) are in new, unused condition with original packaging and tags attached.

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

We process refunds with the efficiency of our FedEx deliveries:

  • Timing: 3-5 business days after we receive your return
  • Method: Refunded to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable

Note: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement.

Exchange Process

Want to swap for another adventure companion? Exchanges are handled like our Douchebags urban packs – quick and hassle-free:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item(s)
  3. We’ll ship your new item once the return is approved

Pro Tip: For size/color exchanges, we recommend placing a new order to ensure availability, then returning the original item.

Damaged or Defective Items

If your item arrives with more ruggedness than expected from our Briggs & Riley collection standards, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedited replacement.

Adventure With Confidence

We’re committed to ensuring your Osprey Shop experience matches the quality of our premium travel gear. For any questions not covered here, our Phoenix-based team is ready to assist at [email protected].