Welcome to Osprey Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium travel gear. By accessing our site and making purchases, you agree to these terms in full.

1. Our Adventure Community

Osprey Shop caters to global explorers, urban adventurers, and travel enthusiasts who value durable, high-performance gear. Our products including Deuter backpacks, American Tourister luggage, and Carhartt gear are designed for those who demand reliability on their journeys.

2. Website Use

2.1 User Responsibilities

  • You must be at least 18 years old or have parental consent to make purchases
  • Provide accurate account and payment information
  • Do not misuse our site for fraudulent activities
  • Respect all intellectual property rights

2.2 Intellectual Property

All content including logos, product designs, and website copy are property of Osprey Shop or our brand partners. Unauthorized use is prohibited.

3. Product Information

We take pride in offering adventure-ready gear from premium brands like Briggs & Riley, Camel Mountain, and Chrome. While we make every effort to ensure accurate product descriptions and images, slight variations may occur.

  • Colors may appear differently due to screen settings
  • Product specifications may be updated by manufacturers
  • Custom Design Go items cannot be returned

4. Ordering & Payment

4.1 Placing Orders

When you place an order, you’re making an offer to purchase which we may accept or decline. Order confirmation emails do not constitute acceptance.

4.2 Payment Options

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed immediately upon order placement.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors.

5. Shipping & Delivery

We ship worldwide except to certain Asian countries and remote regions. Orders are processed within 1-2 business days (excluding weekends/holidays).

5.1 Shipping Methods

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

5.2 Delivery Responsibilities

Once shipped, the carrier assumes responsibility for delivery. Please inspect packages upon arrival and report any damage immediately.

6. Returns & Exchanges

6.1 Return Policy

  • 15-day return window from delivery date
  • Items must be new, unused with original packaging/tags
  • Non-returnable items: personalized goods, used items, products with removed tags
  • Customer pays return shipping unless error is ours

6.2 Return Process

  1. Email [email protected] within 15 days
  2. Repackage securely with original materials
  3. Ship to: Osprey Shop Returns, 1508 Burnside Court, Phoenix, US 85003

6.3 Refunds

Processed within 3-5 business days of receipt. Original shipping costs are non-refundable.

7. Warranty & Liability

7.1 Product Warranty

Manufacturer warranties apply where available. Contact us for warranty claims.

7.2 Limitation of Liability

Osprey Shop is not liable for:

  • Indirect, incidental, or consequential damages
  • Product misuse or unauthorized modifications
  • Events beyond our reasonable control

8. Privacy & Data

Your privacy matters to us. See our separate Privacy Policy for details on data collection and use.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

Email: [email protected]
Address: 1508 Burnside Court, Phoenix, US 85003

Thank you for choosing Osprey Shop as your travel gear partner. Adventure with confidence!